![]() We have received no complaints against this company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision. CRI is just a subset of the overall rating for the company. In the top right-hand corner, the following information appears beneath the 'Convergent' logo: Convergent Outsourcing, Inc., 800 SW 39th St./PO Box 9004, Renton, WA 98057, Mon-Fri 8AM-5PM PT, 87. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. Separately, the payment tab directs payment to be made as follows: United Collection Bureau, Inc., PO Box 1116, Maumee, Ohio 43537-8116. Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Title: Refused Registered Mail and Return Receipt by ATERSO01, PO BOX 1280, OAKS, PA 19455-1280, Author: TIMOTHY ROUNDTREE-BEY(c)TM, Length: 5 pages, Published. Letter states CU027000, PO Box 1280, Oaks, PA 19456-1280. ![]()
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